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The latest HEA designates FSA because the a federal performance-based organization

forty two As such, it is expected to manage new aid applications effortlessly, with a close look to your improving them for students while also cutting will cost you. This type of directives are often within chance, and you will scholar satisfaction can be sacrificed in the interest of penny-grabbing.

It is crucial that Congress reaffirm FSA’s dedication to children in a good reauthorization of your own HEA. Law would be to describe you to students’ well-becoming and satisfaction are better goals having FSA and its particular agents. This type of recommended priorities depend on genuine questions. When you look at the 2017, Navient, an excellent servicer one to retains 6 mil borrower account, claimed within the a judge file that the obligations was not to operate on the best interest out of individuals but, instead, in the interests of the financial institution-in cases like this, the brand new You.S.