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FSA Frontrunners Return Underscores Politics of Student loans and you can Renews Concerns On the Office’s Part

Logistical difficulties abound towards the Agency regarding Education’s (ED) work in order to restart education loan repayments adopting the a very nearly one or two-seasons hiatus, one difficulties one stays some from their control is where servicers display upcoming system-wider transform – given that showed of the Navient’s newest interaction with consumers.

Following the information you to definitely Navient would-be handing away from its pupil financing repair so you can Maximus, a big change has just passed by ED, consumers have started choosing communication informing him or her you to definitely Aidvantage would-be handling their finance

According to Heather Boutell, movie director out of pupil financial aid on Vanderbilt College or university College from Treatments, a borrower contacted this lady throughout the misunderstandings along side communication, that have never heard about Aidvantage.

“He had read in the news, and you can out of me personally, one Navient individuals could be gone to live in Maximus. His interaction out-of Navient was all about Aidvantage seizing the brand new maintenance regarding his financing,” Boutell said. “I could appreciate this he was puzzled, whenever i did not realize that which you would be marketed since the Aidvantage.”

Brand new correspondence consists of a link to a web page with more details on the newest change and you will do signify Aidvantage is the federal financing servicing unit off Maximus Studies, LLC – however, that site try tucked within this an FAQ part one users would need to toggle to see on the web page.